Collection: FAQ

What is your return policy?

BDR313 offers a 14-day refund policy on all items purchased through our website. Please note that we do not provide direct exchanges. However, you are welcome to return an item and place a new order separately.

Which shipping service do you use?

All our products are shipped via Royal Mail Tracked, which offers guaranteed next-day delivery along with tracking information and email updates. At this time, we only ship within the UK; however, international shipping will be available soon.

When can I expect my order?

Once you complete checkout, your order will be processed and shipped via Royal Mail 1st Class Recorded delivery. During weekends, holidays, or busy periods, please allow up to 5 working days for standard delivery. You will receive an email notification as soon as your order has been dispatched.

Which payment method do you accept?

We currently accept Visa, Mastercard, PayPal, Google pay, Clearpay/Afterpay and Klarna

Can I pay using a currency other than GBP?

At the moment, since we are based in the UK, we only accept payments in GBP and the payment methods that support it.

Can I Change or cancel an order once I have paid?

Unfortunately, we are unable to make changes to an order once it has been placed. We highly recommend that all customers carefully review their orders before completing checkout